Changing the date of the order is subject to the approval of the supplier, in order to check and know the conditions of changing the date, you should register a support request. The possibility of cancellation and the amount of the cancellation penalty are different for each purchased package and according to the conditions of each package, the passenger will be informed at the time of purchase.

The traveler is obliged to check the cancellation conditions of each package on a case-by-case basis and accept the related conditions by purchasing each package. The capacity of your selected hotel may be completed during purchase and payment; If this happens after paying the user, the amount will be returned to the user's account to register the hotel order again.

Also, in some cases, due to the increase in the selected room rate, in order to finalize the order, we need to pay the difference from the user. This matter is communicated to the user before the finalization of the order. Also, if the user wishes, alternative hotels are also checked. be made; Therefore, deducting the amount from the account does not mean the final confirmation of the order. If the hotel delivers the room later than the scheduled time, no amount will be returned to the passenger and Safar360 will not be responsible for this. Hotel reservation only includes room reservation for the requested number of people and nights and does not include items such as airport transportation, intercity transportation, guide, floor assignment, parking or car rental, etc., as well as minibar and safe. Deposits in most hotels include an additional fee, which is the responsibility of the traveler, and in case of damage to the hotel by the guest, all damages will be collected from the traveler. The check-in time is generally at 14:00. After entering the hotel, in the case of bookings with a one-night stay, if the guest leaves earlier than the time recorded in the watcher, the guest will not be refunded for not using the room. And in orders of more than one night and early departure, the refund of the remaining nights is subject to the approval of the hotel and the supplier. If the passenger has requests such as a room with two single beds, or a room with the possibility of using cigarettes, arriving earlier or later than the scheduled time and such things, Alibaba will transfer it to the hotel and the final confirmation in this regard is with the hotel. Safar360 will not take any responsibility in this regard. If any of the requests require a fee, the passenger is required to pay it to the hotel. The type of bed in the reservation of three-bed and two-bed rooms is different according to the conditions of each hotel's rooms. Some three-bed rooms may be double rooms with an extra bed or 3-person rooms. Please note that choose a room that has the words "triple" or "extra bed/extra bed" in the room name, otherwise the admission fee and services related to the third person will be charged directly at the hotel from the esteemed passengers. Also, be aware that if the type of bed is not specified next to the room name, the room is provided according to the current availability of the hotel and it is not possible to determine the type of bed in advance. Triple rooms may include a double and single bed or have three single beds. The same definition applies to the double room type. If the type of bed next to the double room is not specified, the room will be provided according to the current availability of the hotel. And it cannot be arranged in advance. It is possible that a three-bed room and a two-bed room are the same in terms of the size of the room, the choice of which room is covered by the mentioned items depends on the capacity and conditions of the hotel at the time of handing over the room to the passenger.

There will be no response. If the passenger's confirmed reservation is canceled for reasons beyond Safar 360's control, Safar 360 will make every effort to offer the traveler another room or hotel that has been booked in terms of price and specifications similar to the hotel. In this situation, Safar360 is committed to providing the alternative hotel up to a maximum of 20% more than the price paid by the passenger, without receiving any fees; But if the price difference is more than 20%, the passenger must pay the difference in person. If the passenger refuses to pay the difference or does not accept the alternative room or hotel, the entire amount paid by the passenger will be returned to the passenger without deducting any penalty. It should be mentioned that according to the rules of most hotels, people over 6 years of age are considered adults and the reservation conditions for adults apply to them. Travelers should consider this when shopping for a child over six years old. If this issue is not observed, the hotel may prevent the entry of more people than the reserved capacity. Safar360 will not have any responsibility in this regard. If a bed is needed for a child traveler under 6 years old, the reservation conditions for adults are valid for them.

The traveler should take this issue into consideration when shopping for a child under 6 years of age. If the conditions are not met, the cost of the additional person will be paid directly by the traveler at the hotel, and Safar 360 will not be responsible for this. If, for any reason, the hotel is not able to accept the guest despite having a valid voucher, the guest should contact Alibaba's round-the-clock support unit at 09057078341 to solve the problem as soon as possible, or if the selected hotel does not accept the guest, Another suitable hotel similar to the hotel chosen by the guest, which is suggested by the supplier, should be replaced for the guest. If the proposed hotel is not accepted by the guest, the amount charged for that reservation will be refunded to the guest and Safar360 will not be responsible for that reservation.

Sometimes the issuance of foreign flight tickets requires further review by Safar360 to maintain the user's security when shopping online. In this case, Safar360 will receive user information for authentication. If the user's identity is not authenticated, Safar360 will have the authority to provide services and block that user account. In case of non-authentication within 2 hours after the user's purchase date, Safar360 will block that user's account and will not bear any responsibility for the resulting damages.

The amount of baggage allowance depends on the flight class and the fare class of the ticket. When buying a plane ticket online, you can see the amount of baggage allowance in the ticket information. Of course, if you exceed the limit, you will have to pay a fine.